Dear Valued Customer,

Thank you for choosing Biznet Metronet as your best Internet service to support your digital activities.

We have detected a technical issue within our network support system that is causing a degradation in service quality in the Makassar area, which is expected to continue until December 26, 2025.

Our technical team is currently coordinating intensively to carry out recovery efforts so that the service can return to normal as soon as possible.

We apologize for any inconvenience caused.

Thank you for your understanding.

Sincerely,

Biznet
Transforming Digital Era.